You have the right to return or change the whole order or part of it without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive it. In addition, in case you do not wish to be replaced with a new product, your money will be refunded within 14 calendar days from the date we receive the products, with the same payment method you used for your original purchase (refund of the value of the products does not include shipping and cash on delivery costs, if any).

For ALL cases you wish the return of the products you bought (change size / color / design, replacement, repair or refund), you must fill in the Return Form with the required information HERE and send it to us electronically or print it and stick it on the package to be returned. HERE and send it to us electronically or print it and stick it on the package to be returned.

ANALYTICALLY :

1) Replacement / Change of Size – Color – Design

a) Fill in the Return Form with the required information HERE and send it electronically or print it and stick it on the return package.

b) Contact ACS
Call 2108190000 to inform ACS to pick up the product from the address you indicate at no charge to you (for orders over € 49). Alternatively you can have it delivered to any ACS store.

c) place a new online order in our e-shop with the same details you entered the previous one. Note in the order comments the word ‘CHANGE’ and the number of your original order.

Once we receive your return and the quality control of the products is carried out, your new order will proceed immediately.

Return address

TAZIO
28is Oktovriou 26
ATHENS
Postal Code: 10677

* Shipping costs for Greece for the first change are FREE and only the resending of the products is charged 3 € (for orders over 49 €).
* The free product change is valid only for one change per order and only for areas within Greece (for orders over 49 €).

2) Refund

a) Fill in the Return Form with the required information HERE and send it electronically or print it and stick it on the return package.

b) Contact ACS
Contact by phone at 2108190000 to inform ACS to pick up the product from the address you indicate at no charge to you (for orders over 49 €). Alternatively you can have it delivered to any ACS store. Once we receive your return and determine the market status of the products, your refund will proceed immediately. The refund is made within 14 calendar days from the date we receive the products, in the original means of payment, unless at your purchase you chose cash on delivery. The refund in this case will be made by transfer to the bank account you have entered in the return form. (The return of the value of the product does not include the cost of shipping and cash on delivery, if any).

In order for returns to be accepted they must meet the following criteria:

  • The products must never have been worn outdoors.
  • Under no circumstances should the products be washed or cleaned.
  • The products must have the labels and cards with which they were delivered.
  • Returned products must be in new condition.
  • The returned products must correspond to the delivered products.
  • Products must be returned within 14 calendar days of receiving the order.
  • The products must be accompanied by all the necessary documents proving the transaction (eg Retail Receipt, Shipping Receipt, Invoice, etc.).

Order Cancellation Procedure

You can cancel your order in part or in full by sending up to the time before you receive the informative e-mail stating that your order is ready to be shipped. There are two ways to cancel your order:

1. An e-mail is sent with the subject of Order Cancellation stating its number, at the email address [email protected].
2. By phone at 2130094256.

Defective products

In cases where defective products were sold through proven fault of TAZIO or by mistake in receiving the order, in pricing, in shipping, damaged during transport, with poor packaging, etc. then we take full responsibility for the replacement, the return cost, as well as the shipping costs.

The terms of return remain the same as those mentioned above.

For any question or clarification please contact us at 2130094256 or at [email protected].

You have the right to return or change the whole order or part of it without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive it. In addition, in case you do not wish to be replaced with a new product, your money will be refunded within 14 calendar days from the date we receive the products, with the same payment method you used for your original purchase (refund of the value of the products does not include shipping and cash on delivery costs, if any.)

For ALL cases you wish the return of the products you bought (change size / color / design, replacement, repair or refund), you must fill in the Return Form with the required information HERE and send it to us electronically or print it and stick it on the return package.

ANALYTICALLY :

1) Replacement / Change of Size – Color – Design

a) Fill in the Return Form with the required information HERE and send it electronically or print it and stick it on the return package.

b) Contact the General Post Office
Call 210 4851100 to inform the General Post Office to pick up the product from the address you indicate at no charge to you (for orders over 49E). Alternatively you can deliver it to any General Post Office store.

c) place a new online order in our e-shop with the same details you entered the previous one. Note in the order comments the word ‘CHANGE’ and the number of your original order.

Once we receive your return and the quality control of the products is carried out, your new order will proceed immediately.

Return address

TAZIO
28is Oktovriou 26
ATHENS
Postal Code: 10677

* Shipping costs for Greece for the first change are FREE and only the resending of 3E products is charged (for orders over 49E).
* The free product change is valid only for one change per order and only for areas within Greece (for orders over 49E).

2) Refund

a) Fill in the Return Form with the required information HERE and send it electronically or print it and stick it on the return package.

b) Contact the General Post Office
Call 210 4851100 to inform the General Post Office to pick up the product from the address you indicate at no charge to you (for orders over 49E). Alternatively you can deliver it to any General Post Office store. Once we receive your return and determine the market status of the products, your refund will proceed immediately. The refund will be made within 14 calendar days from the date we receive the products, to the original payment method, unless during You have chosen cash on delivery as your payment method. The refund in this case will be made by transfer to the bank account you have entered in the return form. (Refund of the value of the product does not include the cost of shipping and cash on delivery, if any)

In order for returns to be accepted they must meet the following criteria:

– The products must never have been worn outdoors.
– The products must never be washed or cleaned.
– The products must have the labels and the cards with which they were delivered.
– Returned products must be in new condition.
– The returned products must correspond to the delivered products.
– Products must be returned within 14 calendar days of receiving the order.
– The products must be accompanied by all the necessary documents proving the transaction (eg Retail Receipt, Shipping Receipt, Invoice, etc.).

Order Cancellation Procedure

You can cancel your order in part or in full by sending up to the time before you receive the informative e-mail stating that your order is ready to be shipped. There are two ways to cancel your order:

1. An e-mail is sent with the subject of Order Cancellation stating its number, at the email address [email protected].
2. By phone at 2130094256.

Defective products

In cases where defective products were sold through proven fault of TAZIO or by mistake in receiving the order, in pricing, in shipping, damaged during transport, with poor packaging, etc. then we take full responsibility for the replacement, the return cost, as well as the shipping costs.

The terms of return remain the same as those mentioned above.

For any question or clarification please contact us at 2130094256 or at [email protected].